Multi-factor Authentication (MFA)

Multi-factor authentication is an enhanced security method used to verify a user's identity by requesting multiple credentials.

If you have a linked NSW Health account, you would need to be logged in with your non-NSW Health account in order to manage your MFA settings.

You can set up one or more multi-factor authentication methods. You can also change your preferred method.

See Update your Authentication Method for details.

Set up Multi-factor Authentication

  1. On the Multi-factor Authentication (MFA) screen, select Set It Up Now.

    The Additional Security Verification screen displays.

  2. Follow the instructions on the screen to set up one of these methods for authenticating your daily logins to SafeScript NSW.

    The first time you log into SafeScript NSW, you must select a single authentication method. After this, you can add additional authentication methods, or change your authentication phone number.

    Authentication method

    You receive:

    To verify yourself:

    Mobile App (verification code)

    A verification code in your authenticator app.

    Enter the code in SafeScript NSW, then select Verify.

    Text Message (SMS)

    A code via SMS message.

    Enter the code in SafeScript NSW, then select Verify.

    Phone Call

    An automated phone call.

    Answer the phone call, then follow the instructions to enter the code in SafeScript NSW and then select Verify.

Update your Authentication Method

If you have lost access to your preferred authentication method, please contact Support

  1. Log into SafeScript NSW.

    For details, see Log into SafeScript NSW

  2. From the user profile menu (top right), select Manage MFA.

    The Manage Multi-factor Authentication screen displays.

  3. Follow the instructions to add one or more of the following additional security verification methods:
    • Authenticator app (verification code)
    • Text message (SMS)
    • Phone call (automated voice call)
  4. Under What's your preferred method?, select the authentication method you want to use by default.
  5. To save your changes, select Save.

    Now, when you log into SafeScript NSW:

    • By default, your preferred authentication method will be used.
    • If you need to, you can select an alternate authentication method.